TuningBot FAQ

1) How much does the service cost?

Each tuning service is automatically priced based on the specific options you select. There is no single fixed price. Simply choose your desired options in the configurator to see the total instantly. Start tuning your file here.

2) Payments and Invoicing

We accept all major credit cards (Visa, Mastercard) and PayPal. Invoices are automatically generated and emailed to you immediately after each successful transaction.

3) Do I need to register?

No registration is required for standard file tuning services; you can checkout as a guest. An account is only needed if you are purchasing hardware or buying prepaid credit packages.

4) Opening Hours and Processing Time

Opening Hours: Daily, 07:00–23:00 (GMT+1 / CET).
Processing Time: The average is 5–15 minutes per file. During peak hours or for complex requests, additional time may be required.
You can check the live system status and average delivery time at the top of every page.

5) Checksum & No Start Issues

Symptoms: Engine does not start and diagnostic tools cannot connect to ECU.
Checksum correction is an optional add-on. Most genuine tools do this automatically. We provide correction for MDG1, EDC17, MED17, ME17, EEPROM, etc. View supported list.

6) Which tools are supported?

TuningBot supports all genuine Master tools (Alientech, CMD, Autotuner, Magicmotorsport, etc.) and official TuningBot Slave tools. We strictly do not support cloned hardware.

7) Diagnostic Trouble Codes (DTC)

Associated DTCs are automatically removed when disabling features (DPF, EGR, etc). For manual removal, provide codes in standard Pxxxx format. Note: removing a DTC hides the error but does not fix the underlying mechanical fault.

8) DPF, EGR and AdBlue Removal

• AdBlue (SCR): Follow the AdBlue Off Guide.
• DPF: Follow the DPF Professional Guide.
• EGR: Valve must be mechanically closed (metal plate) before applying file. Follow the EGR Professional Guide.

9) Sensor Disconnection

Some solutions require disconnecting specific sensors (e.g., DPF pressure sensors or EGT sensors). For detailed instructions on which sensors to disconnect and in what order, please refer to Our Services page.

10) Supported ECUs and Services

We support all major ECU families used in cars, trucks, motorcycles, and marine engines. Available services include DPF, EGR, swirl, AdBlue, and DTC removal. See the complete list.

11) How do I get technical support?

Support is provided exclusively through our ticket system. A ticket is automatically created when you upload a file. You can reply directly via email.

12) Warranty and Refunds

All services include a 30-day warranty on file integrity. Refunds/credits are issued only for proven technical issues caused by our file. Read full terms.

13) Requirements to work with us

• A genuine Master tool or an official TuningBot Slave tool.
• A diagnostic device capable of reading EOBD / ISO codes.
• Basic knowledge of ECU tuning principles.
• Willingness to follow the recommendations of our experts.

14) Policy on Cloned / Crack Tools

We do not support cloned tools. Use is at your own risk and voids warranty. Claims like “it worked before” are not accepted with cloned hardware.