Tuningbot FAQ – Frequently Asked Question
we have tried to group the frequent questions of our customers in order to provide a simple consultation
everything you need to know to work well, quickly and safely!
thanks for reading, in this way we will save time 🙂
- 1 – Cost of services and How It Work
The cost of the file is displayed by the site according to the selected options just go to https://tuningbot.com and click on the required services to see the cost appear
Start tuning your file clicking this link: https://tuningbot.com/tuning/
- 2 – Payments and Invoice.
We accept major cards, as mastercard and visa and Paypal supported too.
The invoice is generated automatically.
- 3 – Website Registration
Do I need to register?
No for normal use of the site, but just to purchase equipment and prepaid credits.
- 4- Opening Time & Processing Time
Opening time: Every day from 7 am to 11 pm (GMT+1)
- 5- Checksum / the car does not start
Our files are provided without checksum. In case you need to calculate the checksum, it is available as an additional service. All original tools calculate the checksum automatically. We added support for MDG1 / EDC17 / MED17 / ME17 / eeprom too. Supported checksum family here https://tuningbot.com/our-services/checksum-correction/
Before purchasing this service, be sure about your tool have the option to disable / bypass checksum calculation.
- 6- Processing time
Indicatively the processing times of the files vary on average from 5 to 15 minutes. In the case of special software or congestion on the site, more time may be required. You can check site status looking in the upper right corner in tuningbot.com main page.
- 7 – Supported tools
We support all the master tools and tuningbot’s slave tools
- 8 – Warranty / Refund / Credit
All our services are protected by a full 30-day warranty. For more information, please visit the link https://tuningbot.com/user-agreement-for-tuningbot-service/
- 9 – Probes to disconnect / Procedures
To know which probes to disconnect and which procedures to perform, you can refer to the page https://tuningbot.com/our-services/
- 10 – DTC – Diagnostic Trouble Code
When processed the various parts of the ECU like dpf/egr/swirl/etc, related DTC are removed automatically.
In DTC removal requests, all codes must be supplied at the same time, and not one at a time, except in exceptional conditions. Moreover, the DTC must always be supplied in generic EOBD/KWP2000/ISO15765 Pxxxx format and not manufacturer’s specific. Of course Uxxxx – Bxxxx – Cxxxx codes cannot be deleted. Remember DTC cannot solve your problem.
- 11 – Supported Ecus and Services (dpf/egr/swirl etc..)
You can refer to the page https://tuningbot.com/our-services/
- 12 – File Support / Customer Support
Support is provided exclusively via support tickets. The support ticket is automatically generated by the system immediately after sending the file.
To write in ticket, simply REPLY to the ticket email
- 13 – Dpf Off procedure
Please follow correct DPF OFF PROCEDURE using THIS GUIDE
- 14 – Egr Off procedure
Remember to close egr with metal plate and read THIS GUIDE
- 15 – NECESSARY requirements to work with us:
– Master tool or OUR slave tool (genuine official tools – use clones at your own risk)
– Diagnostic machine that read codes in eObd – Iso
– The willingness to listen to the advice of our experts
– A good understanding of English or Italian
- 16 – Cloned tools:
We do not encourage or support (in no way) the use of cloned tools, so use them AT YOUR RISK
We do not accept messages like “it has always worked so far” or “it worked with a similar file” and so on
last updated: 22/09/2021