Tuningbot FAQ – Frequently Asked Question
we have tried to group the frequent questions of our customers in order to provide a simple consultation
everything you need to know to work well, quickly and safely!
thanks for reading, in this way we will save time 🙂
- 1 – Cost of services and How It Work and Payments
The cost of the file is displayed by the site according to the selected options just go to https://tuningbot.com and click on the required services to see the cost appear
Here you can find a small video that illustrates the operation https://tuningbot.com/how_it_work_demovideo/
as payments we accept all the cards and paypal too
- 2 – File upload problem/error
Submitted file must be .ZIP or .RAR
- 3 – Website Registration
Do I need to register?
No for normal use of the site.
Need registration only to purchase equipment and prepaid credits.
- 4- Opening Time
You can check them in upper right corner of the website.
Opening time: Every day from 7 am to 11 pm (GMT+1.)
- 5- Checksum / the car does not start
Our files are provided without checksum. In case you need to calculate the checksum, it is available as an additional service. All original tools calculate the checksum automatically. We added support for EDC17 / MED17 / ME17 / eeprom too. Supported checksum family here https://tuningbot.com/our-services/checksum-correction/
Before purchasing this service you must be sure about your tool have the option of not calculating the checksum, otherwise our right checksum will be replaced by the wrong one calculated by your tool
- 6- Processing time
Indicatively the processing times of the files vary on average from 5 to 15 minutes. In the case of special software or congestion on the site, more time may be required. You can check site status looking in the upper right corner in tuningbot.com pages.
- 7 – Supported tools
We support all the master tools and tuningbot’s slave tools
- 8 – Warranty / Refund / Credit
All our services are protected by a full 30-day warranty. For more information, please visit the link https://tuningbot.com/user-agreement-for-tuningbot-service/
- 9 – Probes to disconnect / Procedures
To know which probes to disconnect and which procedures to perform, you can refer to the page https://tuningbot.com/our-services/
- 10 – DTC – Diagnostic Trouble Code
When processed the various parts of the ECU like dpf/egr/swirl/etc, related DTC are removed automatically.
In DTC removal requests, all codes must be supplied at the same time, and not one at a time, except in exceptional conditions. Moreover, the DTC must always be supplied in generic EOBD/KWP2000/ISO15765 Pxxxx format and not manufacturer’s specific. Of course Uxxxx – Bxxxx – Cxxxx codes cannot be deleted. Remember DTC cannot solve your problem.
- 11 – Supported Ecus and Services (dpf/egr/swirl etc..)
You can refer to the page https://tuningbot.com/our-services/
We offer full range of service as: Professional chiptuning, gearbox remap, dpf removal, gpf opf ppf removal, egr removal, dtc removal, torque monitoring disable, adblue removal, flap swirl removal, throttle removal, star and stop disable, maf removal, lambda cat removal, speed limits removal, obd protection, checksum correction, hotstart fix, immo off, boost sensor calibration, revlimit popcorn hardcut, readiness calibration, launch control, evap off, exhaust flap off and many more!
If you ecu not listed, call us in chat or send a message via contact form.
- 12 – File Support / Customer Support
Support is provided exclusively via support tickets. The support ticket is automatically generated by the system immediately after sending the file.
If the email is not received, please check it under spam folder
- 13 – Dpf Off procedure
Please follow correct DPF OFF PROCEDURE using THIS GUIDE
- 14 – Egr Off procedure
Remember to close egr with metal plate and read THIS GUIDE
- 15 – NECESSARY requirements to work with us:
– Master tool our OUR slave tool
(genuine official tools – use clones at your own risk)
– Diagnostic machine that read codes in eObd – Iso
– The willingness to listen to the advice of our experts
– A good understanding of English or Italian
- 16 – Cloned tools:
We do not encourage or support (in no way) the use of cloned tools,
so use them AT YOUR RISK
We do not accept messages like “it has always worked so far” or “it worked with a similar file” and so on, because every ecu and every firmware revision is different.