ECU Tuning Terms and Conditions
TuningBot User Agreement

Definitions

“Service” means the customized professional technical data processing performed by TUNINGBOT on User-submitted files (including ECU-related data processing).

“Ticket” means the official support channel automatically created for each order, used for communication, evidence exchange, and delivery.

“User” means any individual or entity submitting files and/or purchasing Services through the platform.

“Platform Credit” means non-transferable internal credit usable exclusively for future Services on the platform and not convertible into cash.

1. Services and Acceptance

1.1. Tuningbot.com (hereinafter referred to as “TUNINGBOT”) provides professional custom technical data processing services performed exclusively on digital files voluntarily submitted by the User. The services consist of analysis and technical modification of digital data based on information provided by the User and do not constitute the sale of standardized digital products.

1.2. The services are primarily intended for automotive operators and individuals acting within their technical or professional activity. The User remains responsible for ensuring compliance with all applicable laws and regulations in their jurisdiction.

1.3. This Agreement applies to all current and future services offered through the platform.
By submitting an order or file, paying for a service, or otherwise using any service, the User confirms full and unconditional acceptance of this Agreement.

1.4. TUNINGBOT may amend this Agreement at any time. Updates take effect upon publication on the website.
Changes apply to orders placed after publication. Continued use of the services constitutes acceptance of the updated terms.
Users will be notified of material changes via website notice or email where contact information is available.

1.5. If the User does not agree with any part of this Agreement, they must not use the services.
If the Agreement is amended and the User does not accept such changes, the User must discontinue all use of TUNINGBOT services.

2. Orders, Tickets, and User Responsibilities

2.1. TUNINGBOT services do not require user account registration.

2.2. When the User submits an order or service request through the website form, a support ticket is automatically created.
The ticket is the exclusive channel for service processing, communication, clarifications, delivery, and support related to that request.

2.3. By submitting a file and completing payment, the User expressly requests immediate execution of the customized service.
Processing begins after payment confirmation. Due to the customized and digital nature of the service, execution cannot be reversed once started.

2.4. The User confirms having independently verified that the requested service is available and compatible before placing the order.
The User must provide accurate, complete, and up-to-date information in the order form, and must submit the correct files required for the service.
Incorrect, incomplete, or misleading information may result in delays, suspension, rejection of the request, or inability to deliver the service.

2.5. Each service is individually executed based on the specific file provided by the User.
The output is not a generic digital product and is not reusable for purposes other than those for which it was requested.

2.6. The service is considered fully performed when the processed file is uploaded and made available within the related support ticket.
System timestamps, upload logs, access logs, and technical tracking records constitute objective proof of execution and delivery.

2.7. The User is responsible for monitoring the ticket and responding promptly to requests for additional information or evidence.
Failure to respond may delay processing or prevent resolution.

3. Content, Usage Rules, and Intellectual Property

3.1. The User is solely responsible for all content submitted, uploaded, transmitted, or processed through TUNINGBOT services and must ensure
that such content complies with applicable laws and third-party rights, including intellectual property and data protection obligations.

3.2. By using the services, the User grants TUNINGBOT a non-exclusive, royalty-free license to process, store, reproduce, and technically modify
submitted content as required to deliver the service, maintain operations, and improve the platform.

3.3. The User must not:

• Violate applicable laws or third-party rights;
• Impersonate any person or entity, or misrepresent authority;
• Attempt to bypass restrictions or security measures, or assist others in doing so;
• Use the services for unlawful, abusive, or unethical purposes.

3.4. All materials available through TUNINGBOT services — including software, databases, workflows, text, graphics, and other content —
are protected by intellectual property laws. All rights not expressly granted remain the property of TUNINGBOT or respective rights holders.

3.5. TUNINGBOT may apply reasonable technical or operational limits, including file size, storage duration, processing capacity, usage frequency,
and automated access restrictions, to protect service integrity.

4. Disclaimer and Limitation of Liability

4.1. TUNINGBOT provides exclusively a technical data processing service. Implementation, installation, and practical use of the processed file remain under the sole responsibility of the User.

4.2. Final results may depend on hardware conditions, software versions, prior modifications, configurations, updates, regulatory requirements, or other factors beyond TUNINGBOT’s control.

4.3. No commercial, performance, regulatory, or compliance result is guaranteed unless expressly stated in writing.

4.4. Any service-related issue must be reported via the support ticket associated with the order and must include objective technical evidence where reasonably available.

4.5. In any case, TUNINGBOT’s total liability for a specific service shall not exceed the amount actually paid for that service.

5. Credits, Corrections, and Final Provisions

5.1. All services provided by TUNINGBOT constitute customized professional technical work performed upon the User’s request and are not comparable to standard digital goods.
Once processing has begun or the file has been delivered via the support ticket, the service is considered executed and cannot be cancelled.

5.2. In the event of an objectively verifiable technical issue directly attributable to TUNINGBOT and reported within thirty (30) days of payment,
TUNINGBOT retains the priority right to analyze and correct the file. The User agrees to reasonably cooperate by providing the technical information required to verify and address the issue.

5.3. If a technical defect directly attributable to TUNINGBOT has been objectively confirmed through the ticket system and cannot be reasonably corrected after an additional processing attempt,
TUNINGBOT will issue a platform credit of equal value.

5.4. Platform credits are non-transferable, non-withdrawable, not convertible into cash, and may be used exclusively for future services on the platform.
The credit does not constitute a monetary refund.

5.5. No credit or refund is provided in cases including but not limited to: incorrect file submission; incomplete or inaccurate information provided by the User;
failure to verify compatibility before ordering; third-party modifications after delivery; external technical or regulatory conditions beyond TUNINGBOT’s control;
subjective dissatisfaction without objective technical defect; or change of mind.

5.6. The User agrees to use the official ticket system to report any issue and to allow TUNINGBOT reasonable time for review and response before initiating any external payment dispute,
chargeback, or reversal procedure.

5.7. Initiating a payment dispute without prior internal resolution attempt or submitting materially false technical claims may constitute contractual breach and may result in suspension of service access
and recovery of administrative costs where legally permitted.

5.8. Agreement Version and Acceptance Record. The version of this Agreement in effect at the time of order placement governs that specific transaction.
TUNINGBOT records the timestamp, Agreement version date, and order details at the time of acceptance as proof of the contractual terms agreed upon by the User.

5.9. Data Processing. Personal and technical data submitted through the platform are processed in accordance with TUNINGBOT’s Privacy Policy, available on the website.
By using the services, the User acknowledges having read and accepted the Privacy Policy.
(See: Privacy Policy)

5.10. This Agreement constitutes the entire agreement between the parties and supersedes any prior communications.
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Failure to enforce any provision does not constitute a waiver of future enforcement.

5.11. This Agreement is governed by applicable law, and disputes shall be resolved by the competent jurisdiction determined under such law.