TuningBot User Agreement for ECU Tuning Services

1. Services and Acceptance

1.1. Tuningbot.com (hereinafter referred to as “TUNINGBOT”) provides online services for the
analysis and modification of digital files, including ECU-related data.

1.2. This Agreement applies to all current and future services offered through the platform.
By submitting an order or file, or otherwise using any service, the User confirms full and unconditional acceptance of this Agreement.

1.3. TUNINGBOT may amend this Agreement at any time. Updates take effect upon publication on the website.
Continued use of the services constitutes acceptance of the updated terms.

1.4. If the User does not agree with any part of this Agreement, they must not use the services.
If the Agreement is amended and the User does not accept such changes, the User must discontinue all use of TUNINGBOT services.

2. Orders, Tickets, and User Responsibilities

2.1. TUNINGBOT services do not require user account registration.

2.2. When the User submits an order or service request through the website form, a support ticket is automatically created.
The ticket is the exclusive channel for service processing, communication, clarifications, and support related to that request.

2.3. The User must provide accurate, complete, and up-to-date information in the order form, and must submit the correct files required for the service.
Incorrect, incomplete, or misleading information may result in delays, suspension, rejection of the request, or inability to deliver the service.

2.4. The User is responsible for monitoring the ticket and responding promptly to requests for additional information or evidence.
Failure to respond may delay processing or prevent resolution.

3. Content, Usage Rules, and Intellectual Property

3.1. The User is solely responsible for all content submitted, uploaded, transmitted, or processed through TUNINGBOT services and must ensure
that such content complies with applicable laws and third-party rights, including intellectual property and data protection obligations.

3.2. By using the services, the User grants TUNINGBOT a non-exclusive, royalty-free license to process, store, reproduce, and technically modify
submitted content as required to deliver the service, maintain operations, and improve the platform.

3.3. The User must not:

• Violate applicable laws or third-party rights;
• Impersonate any person or entity, or misrepresent authority;
• Attempt to bypass restrictions or security measures, or assist others in doing so;
• Use the services for unlawful, abusive, or unethical purposes.

3.4. All materials available through TUNINGBOT services — including software, databases, workflows, text, graphics, and other content —
are protected by intellectual property laws. All rights not expressly granted remain the property of TUNINGBOT or respective rights holders.

3.5. TUNINGBOT may apply reasonable technical or operational limits, including file size, storage duration, processing capacity, usage frequency,
and automated access restrictions, to protect service integrity.

4. Disclaimer and Limitation of Liability

4.1. The User uses TUNINGBOT services at their own risk. Services are provided “as is” and “as available”,
without warranties of any kind.

4.2. TUNINGBOT does not guarantee uninterrupted operation, error-free processing, or that results will meet the User’s expectations or any specific purpose.

4.3. Any information, files, software, or modifications obtained through TUNINGBOT are used at the User’s sole risk.
TUNINGBOT shall not be liable for direct or indirect damages, including but not limited to vehicle malfunction, equipment damage, data loss, downtime, or financial loss.

4.4. Service-related issues must be reported via the ticket associated with the order.

5. Refunds, Warranty, and Final Provisions

5.1. The User may submit a claim regarding service quality within 30 days from the payment date.
Warranty applies only to services performed on original, unmodified files.

5.2. Claims must be submitted through the ticket associated with the relevant order and must include sufficient technical evidence
(e.g., detailed description, logs, screenshots, photos, diagnostic data where applicable).

5.3. TUNINGBOT reserves the right to attempt correction before issuing any refund or credit.
The User must reasonably cooperate and provide requested data needed to investigate and resolve the issue.

5.4. Refunds or credits may be granted only if the claim is timely, properly submitted, supported by adequate evidence, and the issue is acknowledged in writing by TUNINGBOT.
No refunds are available outside these conditions.

5.5. This Agreement constitutes the entire agreement between the parties and supersedes any prior communications.
If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Failure to enforce any provision does not constitute a waiver of future enforcement.

5.6. This Agreement is governed by applicable law, and disputes shall be resolved by the competent jurisdiction determined under such law.