Jump to section:

1. Service Costs and How It Works
2. Payments and Invoicing
3. Website Registration
4. Opening Hours & Processing Time
5. Checksum / Start Failure / No Diagnostic
6. File Processing Details
7. Supported Tools
8. Warranty, Refund, and Credit Policy
9. Sensor Disconnection and Procedures
10. Diagnostic Trouble Codes (DTC)
11. Supported ECUs and Services
12. File & Customer Support
13. DPF Off Procedure
14. EGR Off Procedure
15. Requirements to Work with Us
16. Use of Cloned Tools

1) Service Costs and How It Works

Each tuning service is automatically priced based on the selected options. Simply choose the desired modifications to see the total cost instantly. Start tuning your file here.

2) Payments and Invoicing

We accept all major credit cards (Visa, Mastercard) and PayPal. Invoices are automatically generated after each successful transaction.

3) Website Registration

No registration is required for standard file tuning services. An account is only needed when purchasing hardware or prepaid credits.

4) Opening Hours and Processing Time

Opening hours: Daily, 07:00 – 23:00 (GMT+1 / Central European Time).
Average processing time: 5–15 minutes per file. During peak hours or for complex requests, additional time may be required. You can check live system status on the homepage. For urgent requests, choose the Priority option.

5) Checksum, Car Won’t Start, or No Diagnostic Connection

Checksum correction is available as an optional add-on. Most genuine tuning tools automatically calculate checksums during writing. We provide correction support for MDG1, EDC17, MED17, ME17, EEPROM, and other families. See all supported checksum types.

Typical checksum issue symptoms: the engine does not start and diagnostic tools cannot connect. Before requesting checksum correction, ensure your tool allows disabling or bypassing checksum handling.

6) File Processing Details

Processing time typically ranges from 5 to 15 minutes. For special requests or when the system is under heavy load, additional time may be necessary. Estimated delivery times are indicative and non-binding.

7) Supported Tools

TuningBot supports all genuine master tools as well as official TuningBot slave tools. We do not support cloned or unlicensed hardware.

8) Warranty, Refund, and Credit Policy

All services include a 30-day warranty on file integrity and functionality. Refunds or credits are issued only in case of proven technical issues directly caused by the processed file. Read full terms and conditions.

9) Sensor Disconnection and Procedures

For instructions on which sensors to disconnect and in what order, please refer to Our Services page where you’ll find all procedure guidelines.

10) Diagnostic Trouble Codes (DTC)

When disabling features such as DPF, EGR, swirl, or AdBlue, the associated DTCs are automatically removed. For manual DTC removal, provide all codes in the standard Pxxxx format (EOBD/KWP2000/ISO15765). Manufacturer-specific or non-standard codes are not supported. Note: removing a DTC does not resolve the underlying mechanical or electrical fault.

11) Supported ECUs and Services

We support all major ECU families used in cars, trucks, motorcycles, and marine engines. Available services include DPF, EGR, swirl, AdBlue, and DTC removal. See the complete list of supported ECUs and services.

12) File & Customer Support

Technical support is provided exclusively through our ticket system. A ticket is automatically created as soon as you submit your file. You can reply directly via email — there’s no need to log in.

13) DPF Off Procedure

Follow the correct DPF removal process as detailed in this official guide (PDF).

14) EGR Off Procedure

When disabling EGR, close the valve mechanically using a metal plate, then follow the software procedure outlined in this EGR tuning guide (PDF).

15) Requirements to Work with Us

• A genuine master tool or an official TuningBot slave tool.
• A diagnostic device capable of reading EOBD / ISO codes.
• Basic knowledge of ECU tuning principles.
• Willingness to follow the recommendations of our experts.
• Ability to communicate in English or Italian.

16) Use of Cloned Tools

We do not support or encourage the use of cloned tools. Their use is entirely at your own risk and not covered by our warranty. Claims such as “it worked before” or “it worked with another file” will not be accepted.