Privacy Policy – TuningBot

1. General Provisions

This Policy applies to all information obtained by TuningBot in connection with your use of our Services, as well as during the execution of any agreements or contracts with you. By using the Services, you confirm your unconditional consent to this Policy and to the processing of your personal data as described herein. If you do not agree, please discontinue use of our Services.

2. Personal Information Collected

2.1 Definition

• Information provided by the User — data entered during registration or while using the Services, including name, email, company, billing and contact details. Mandatory fields are required for proper service delivery; other data is optional.
• Automatically collected data — IP address, cookie identifiers, browser and OS type, device specs, access time, requested URLs, and similar technical information.
• Additional data — information processed under specific terms of certain Services (e.g., payment processing, support tickets).

2.2 Scope

This Policy applies only to data collected through TuningBot Services. We are not responsible for the data practices of third-party websites that may be linked from our pages.

2.3 Data Accuracy

TuningBot assumes that the personal information you provide is accurate, complete, and up to date. Supplying false or incomplete data may limit access to certain Services.

3. Purpose and Legal Basis of Processing

• 3.1 Identify and authenticate users of the Services or contracting parties.
• 3.2 Provide, personalize, and maintain our Services.
• 3.3 Communicate with Users (notices, updates, and support).
• 3.4 Improve quality, develop new features, and enhance user experience.
• 3.5 Perform analytics and statistical research using anonymized or aggregated data.
• 3.6 Deliver advertising in compliance with applicable data protection laws.

TuningBot processes only the personal data necessary to achieve these purposes and retains it for as long as required by law or contract.

4. Disclosure of Personal Information

TuningBot does not sell or rent your personal data to third parties. We may share information only in the following cases:

• Service providers — payment processors, hosting providers, email platforms, and other technical partners necessary for service delivery.
• Legal requirements — compliance with applicable laws, court orders, or government requests.
• Business transfers — in the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity.
• User consent — with your explicit permission for specific purposes.

All third-party processors are required to maintain confidentiality and data protection standards consistent with this Policy.

5. User Rights

You have the following rights regarding your personal information:

• Access — request a copy of all personal data held by TuningBot.
• Correction — request updates or corrections to inaccurate or incomplete data.
• Deletion — request complete removal of your personal information (subject to legal retention requirements).
• Objection — object to certain types of processing, including marketing communications.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent — revoke consent for data processing at any time.

To exercise any of these rights, contact us at info@tuningbot.com. We respond to requests within five (5) business days.

6. Cookies and Tracking Technologies

• TuningBot uses cookies and similar technologies to improve functionality, analyze traffic, and personalize content.
• Cookies may also be used for advertising and statistical purposes.
• You can disable cookies via browser settings; however, some features may not function properly.
• Cookie structures may change without prior notice.
• Embedded tracking pixels may analyze cookie data to ensure technical performance.

7. Data Protection and Security

We implement technical and organizational security measures to prevent unauthorized access, alteration, disclosure, or destruction of personal data. These include encryption, restricted access controls, and periodic security audits.

Additional verification (e.g., for credit card transactions) may be requested to confirm legitimate use and prevent fraud.

8. GDPR Compliance – EU Users

In accordance with the General Data Protection Regulation (EU) 2016/679 – GDPR, Users residing in the European Union have the following rights:

• Access all personal information held by TuningBot.
• Request correction or update of inaccurate data.
• Request complete deletion of personal data (“right to erasure“).
• Withdraw consent or object to processing at any time.

TuningBot responds to GDPR-related requests within five (5) business days of receipt. For data deletion, confirmation of completion is provided within 48 hours unless otherwise instructed.

9. Data Retention and Minors

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by applicable law. TuningBot Services are intended for professional use and are not directed to minors under 16 years of age.

10. Updates and Contact

TuningBot may update this Policy at any time. The latest version is always available at https://tuningbot.com/privacy-policy/. Significant updates will be communicated on our website.

For any privacy-related questions, please contact: info@tuningbot.com.