TuningBot Contact & Support
This official TuningBot contact page is reserved for genuine ECU file support, technical issues, pre-sales questions and collaboration requests. This page is not for generic tuning theory or unrelated topics.
How to Contact TuningBot
Every page of the website includes a chat icon in the bottom-right corner. Tap or click the icon to write to our support team.
- Online operators: instant reply via chat.
- Offline operators: reply will be sent via email.
- Messages sent during off-hours are handled as soon as possible.
Support for Existing ECU File Jobs
For ECU files already processed by TuningBot, please reply directly to the email/ticket generated by our system — this keeps the job tracked correctly.
- Reply to the original ticket email for reworks or clarifications.
- Attach logs, screenshots or updated files if needed.
- Use this page only if you cannot access the original ticket.
Custom Quotes & Special Requests
For unsupported ECUs, unusual solutions or special projects, please open a dedicated Quote Task:
What to Include – and What to Avoid
Useful information for fast support:
- vehicle details and ECU reference;
- tool used + reading method (OBD / bench / boot);
- description of the issue or request;
- ORI and relevant logs/files.
Avoid: generic tuning lessons, unrelated questions, free theory.
Collaboration & Applications
Workshops, dyno centres and resellers can send collaboration proposals or job applications. Start the message with “Application / Collaboration”.